Services

NetworX Managed IT Services

Monitoring/Managed IT Services

Description

Managed IT Services offers a preventative maintenance, not preventative breakage. Our automated monitoring tool provides automated tasks, such as alerting when a backup job has failed, pushing out patches, monitoring systems, and generally optimizing the working environment. The monitoring program is designed to alert our highly skilled technicians of potential problems before they arise. We take personal responsibility for your network. Your organization will be assigned a dedicated IT services on-site consultant (as needed).

Server

  • 24/7 monitoring of all applications and performance parameters.
  • Critical Event monitoring – alerts Focus of any major errors recorded in the event logs.
  • CPU performance, Disk usage, Memory usage, page file usage, NIC throughput and all other performance related aspects are monitored and recorded for reference.

Security

  • Windows Server Security patches are applied automatically on a fortnight basis after they are approved.

Network

  • Router/Switch/Firewall monitoring: SNMP, POSIX, and ICMP enabled devices are capable of being monitored for functionality, error, alerts, and input/output communications.
  • UPS monitoring: Hardware monitoring for network attachable UPS devices.

Desktop Monitoring and Maintenance

·         This service keeps the desktops fully maintained such as applying critical Windows security updates, checking event logs for problems, checking the disk space, monitoring the health of the desktops, making sure that the managed anti-virus solution in place is working properly and up to date for the latest virus definition files.

  • Automatic Spyware updates and removal and Anti-Virus updates.
  • Temporary Internet file deletion and weekly file cache clean-up.
  • Disk Space monitoring and SMART monitoring.
  • Automatic security updates managed entirely by the installed agent.

Mobile Device Management (MDM)

·         Mobile Device Management (MDM) provides a solution to the flexibility of Bring Your own Device (BYOD).  Focus is offering our Clients a platform for governing the personal devices being used by their workers.   MDM works to help companies control the data on employee smartphones, tablets, and other mobile devices used for business purposes.

Other

[Just like larger companies, small businesses need technology to operate efficiently and effectively. In many small businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with things such as backups, patches, security, etc., the odds greatly increase that you’ll face an IT outage or other technology problem further down the road that will negatively impact your business. The managed services provider (MSP) assumes an ongoing responsibility for 24-hour monitoring, managing and problem resolution for the IT systems within a business. In many instances, having a reputable MSP is far less expensive than hiring, training, and retaining your own IT staff. For the companies that do not have an IT staff, there is always a staff member that is the go-to “IT person”.  Using an MSP allows that staff member to focus on the company’s business, instead of handling IT problems, which is always better for the bottom line]

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